Auditing Telecommunications Services and Networks

This program examines the business functions related to the wide range of telecommunication services. The latest techniques for enhancing the effectiveness and efficiency of audits as found in best audit practices in the industry are presented. Useful software is also included to expedite your work. You will proceed from understanding the basic operating environment describing features such as physical plant (switching centers, nets, LATA, and digital hardware) rating and billing benchmarks, customer service, operator service and training, regulations and compliance auditing, as well as the latest techniques related to interconnectivity and networks. IN BRIEF This program informs you of the latest changes in the industry that you must know in order to present a timely, useful audit of your firm or those firms or functions serving as your telecommunications providers. The practicing auditor then develops skills ensuring the most efficient audit approach for differing entities in the telecommunications industry. For more information: Contact